Frequently Asked Questions

1. Look for the "Sign Up" button located in the upper right-hand corner of our website and click on it. 2. A sign-up form will pop up on your screen.
3. You will need to fill in your email and create a password for your account.
4. Choose the country you are playing from and the currency you want to play with.
5. Tick the box to confirm that you are over 18 and accept the Terms and Conditions as well as the Privacy Policy.
6. Finally, click the "Sign Up" button located below the form to complete the registration process.

And that's it! You're now ready to enjoy all the exciting games and features Rockwin has to offer. Welcome aboard!

If you want to restore your password, you need to go to the sign-up page and click on the “Forgot Password?” button. You then need to enter your email address and click “Reset Password”. You will receive instructions on how to recover your password shortly after that.

If you forget your email, you will need to contact customer support. We must follow an ID procedure in order to verify your identity. The customer care specialist will help you recover your email. Note that this is not a set procedure. It is a process that is dealt with individually with each account.

You can create up to one account per person, family/household, home address, email address, IP address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), electronic device (computer, mobile phone, tablet, etc.). Your account will be suspended immediately, if you have more than one account and all your funds will be confiscated.

This can be done easily and each customer is free to change from and to any of our available currencies. In order to do this, all you have to do is select the currency of your choice before you place a deposit. Please note that you can only request a payment in the currency of your wallet.

Rockwin Casino accepts the following currencies: EUR, USD, CAD, AUD, NZD, NOK, PLN, BRL, BTC, ETH, LTC, BCH, DOG, USDT, XRP, BNB, ADA, TRX.

All deposits will be processed almost immediately.

Want to enjoy your winnings faster? A quick withdrawal process, taking as little as up to 15 minutes, is all yours when you verify your account. Without verification, your withdrawal request might have to hit the pause button. We highly recommend completing the verification procedure even before you're ready to make your first withdrawal. This way, you are all prepared for when the time comes to cash out. Let's make sure your gaming experience is as smooth and enjoyable as possible!

All requests for withdrawals will be processed within an hour. The actual transaction times may vary for the different payout methods. In most cases, it will happen immediately after the payment has been initiated. Some payment methods may require 1-3 working days for your cash out to be processed.

The actual limits can be found on the Payments page.

All transactions are free of charge.

Yes, there are certain limits, all of which can be found on the Terms and Conditions page.

If you're stepping into the exciting world of online gaming, you'll need to verify your account to ensure a safe and enjoyable experience. Verification is a simple process designed to protect your identity and funds. Here is how you can do it:

Identity Verification
First things first, let's confirm it's really you! For this, you will need to provide a clear scan or photo of any one of the following documents:
- Passport
- Driving License
- ID card
Make sure the document is valid, and all the details are visible. Then, simply send it over to the casino through our secure upload facility.

Adress verification
Next, we need to confirm your residence. Similar to step 1, upload one of the following:
- Utility bill
- Bank statement
- Any other official document that displays your name and address. Please ensure the document is recent (issued within the last three months.) If you do not have a document that meets this requirement, please reach out to our customer support team, who are ready to assist with alternative solutions.

Payment Method Verification
Depending on the method you plan to use for depositing and withdrawing money, the verification requirements may vary. Here is what you need to know:
- Credit/ Debit Card: If you are using a card, you will be asked to provide the card number with some numbers obscured for security.
- E-wallet: For e-wallets, you may need to provide a screenshot of your e-wallet account.
- Bank account: A bank statement may be required.

Optional Verification: Phone and Email
At your request, we can also verify your phone number and email address. While this step is optional, it adds an extra layer of security to your account.
Phone verification: You'll receive a code via SMS that you'll need to enter on our website.
Email verification: A verification link will be sent to your email address. Simply click on that link to verify your email.
Should you have any questions or need assistance during the verification process, our customer support team is here to help. Happy gaming, and welcome to our community!

Ready to boost your play? Our casino offers you exciting deposit bonuses, and claiming them is a breeze! Here is how:

Via Mobile Quick Deposit
1. Tap the "Login" button located at the upper right-hand side of your screen.
2. Once logged in, click the green "+" deposit button, also situated in the upper-hand side corner.
3. You'll be directed to the deposit page.
4. Complete the form with your payment details.
5. Before submitting, choose the deposit bonus from the options listed below. Copy the corresponding bonus code and paste it into the "promocode" window. Press "Add".
6. Finalize your payment, and your bonus will be added to your account.

Through Navigation Menu
1. Begin by clicking the burger menu on the upper left-side corner to navigate to your casino account page.
2. Press the "Deposit" button to initiate the transaction.
3. A payment form will appear. Fill in the necessary details to proceed.
4. Below the payment information, you'll find a section to enter a promo code. Insert a promo code and click "Add".
5. Complete the payment. Once successful, your deposit bonus will be credited to your account instantly.

Via the Promotions Page
1. Visit the Promotions page on our casino website.
2. Browse through the available promos and select one that catches your eye by clicking "Get Bonus".
3. A payment form will pop up for you to fill out your details.
4. Before submitting, choose the bonus you wish to claim from the options provided.
5. Click "submit" to finalize your payment.

Ready to claim your no deposit bonus with ease? Whether you've got a promo code or just received one via email, here's a simple guide to activate it:
1. Start by clicking the "Login" button located at the upper right-hand side of your screen to log in or sign up.
2. Press the burger menu to navigate to your casino account.
3. Click on your name, which you'll find at the top of the list.
4. Select the "My bonuses" option to proceed.
5. You'll be directed to the Promo page, where all the magic happens.
6. Find the field titled "Have a promo code?" and insert your no deposit promo code there.
7. Hit the blue arrow button to submit your code.
8. That's it! Your no deposit bonus is now added to your account.

Wagering occurs in the industry of gambling in games where the specific bonus terms apply. During the wagering process, all your bets will be added together until the required wager amount is met. Commonly, the amount of bonus is multiplied by the amount of the wager. For example, if the bonus amount is C$150, while the wagering requirement is 50 times, it means that you will need to make bets until you reach the amount of C$7,500 in order to complete the wagering.

Please read the bonus terms carefully. Sometimes, if you are violating the rules or ignoring them (for example, if you are wagering your bonus and you are exceeding your limits) the wager will not be accepted. If you did not breach any rules or terms and you are getting this by mistake, you can reach our customer support and ask for assistance.

Yes, you can get a personal bonus offer at any time.

Yes, your personal information is very well secured. The safety of your private information is one of the most important things for us. We can guarantee maximum protection from our side.

Rockwin Casino can ask you to confirm your identity at any time.

Once we have all the documents we require, your account will be verified immediately.

You can set up your own depositing limits so you avoid any big losses.

You can close your account temporarily or permanently by visiting your account settings. Please note that this is an irreversible process.